Delivery Information

All you need to know about receiving your goods

We want Khyam Tents and Awnings to be available to all no matter where you are. So we provide affordable, convenient and quick worldwide delivery.
We aim to dispatch all orders as quickly as possible and usually orders would be sent out very quickly, there may however be occasions - such as during large sales where there is a delay in processing orders.

UK Mainland Free Delivery

Mainland UK Orders over £300, qualify for free shipping.
Dispatched with FedEx (other couriers may be used) and would usually be delivered within 3–4 days.

UK Standard Delivery

Mainland UK Orders that don't meet the £300 to qualify for Free Delivery are charged as standard delivery.
Dispatched with FedEx (other couriers may be used) and would usually be delivered within 3–4 days.
Delivery rates are charged depending on the weight of the order.

UK Priority Delivery

We also offer a chargeable Express Delivery Service, this will be dispatched with FedEx on an Express Delivery, usually arriving within 1–2 days.
Delivery rates are charged depending on the weight of the order.

 

-Orders placed before 1pm Mon-Fri (excluding Bank Holidays) will be dispatched the same day.

-Tracking will be uploaded to your order as soon as dispatched and emailed to you.

-Deliveries may be split between couriers or multiple parcels, depending on where the goods are being dispatched from.

-Please note that we will always aim to process orders as quickly as possible, however once the order is with the courier, we are not able to give a guarantee on delivery times.

 

International Orders

When placing your order, select your chosen delivery country at checkout.
The cart should then show you a delivery quote for your order.
Delivery fees for international orders are charged depending on location and the weight of the order, this is an estimate only, if delivery of your order requires additional postage costs, we will contact to advise before sending the goods.
Generally, international deliveries are completed between 3 and 10 working days, depending upon your location. For a more specific time frame, please contact us.
Please note that your order may be subject to Import Duty/Customs charges depending on your location. (non-UK customers)
If your delivery country is not available online, please get in touch.

 

Orders will require a signature upon delivery, and our couriers are unable to leave the order in a safe place or with a neighbour. Delivery will be attempted up to 3 times and if this is unsuccessful, the items are either:

1. Returned to us. At which point you will be subject to paying another delivery fee. Or.
2. Returned to your local depot for collection by yourself. Details of which can be found via your tracking link and on the card posted through your door.

Due to this, we urge you provide a delivery address whereby someone will be available to receive the items. We can delay your delivery if necessary; please contact us immediately to arrange this.

 

No orders are processed or delivered on Bank Holidays, or weekends.