At Khyam we love hearing from our customers and have a variety of contact options so you can choose the one that suits you.

You can contact us through our Contact Form, or use the Chat function on the website.

For any warranty enquires, you can contact us through our Warranty Claim Form.

If you'd like to message us on Social Media you can get us on Facebook, Twitter and Instagram. 

At Khyam we're committed to protecting your privacy so have policies in place to protect your information. You can read our Privacy Policy and our Cookie Policy.

You can change your address, preferred payment options and email notifications all on your account by logging into the site. Otherwise, email us athelp@khyam.co.ukwith the information you would like to change.

Absolutely! All of our products are available through our website. The advantages of buying direct can be read here.

All of our products are available to purchase on our website. However, it may be best to contact our Sales Team to check the carriage costs. You can do so by emailingsales@khyam.co.uk

Offers and discounts cannot be used in conjunction with another, unless otherwise stated. So if you have two discount codes we recommend using the one which gives you the best deal! This does include the offer of Free UK Mainland Delivery (over £100.00). For more details clickhere.

Refunds cannot be processed until the order is back with us. Generally, the refund will take up to 7 working days to show in your account. For Credit Card refunds though, this can take up to 30 days to show on your account. The refund is immediate on our end but the time it takes will depend on who you bank with. 

We make products that make you want to Invest in Adventure and if they don't we want to know about it. We have a Policy which covers immediate cancellation right up to 365 days from when you purchased. Click here to read more.

A new pump is NOT required with any tent model purchases made in 2024 or any prior models. All pumps provided with the tents (Including the Delamere range) are suitable for every inflatable tent model sold by Khyam.

Please note : All inflatable tents (APART FROM THE DELAMERE 8.0) can use the recommended 6-8 PSI displayed on the pump.

IF YOU HAVE A DELAMERE 8.0 : Please disregard the green zone and only pump up your tubes in the 3-4 PSI range. The current pump is suitable for this tent and does not need to be replaced, we kindly ask that if you use it you adhere to these instructions. Failure to do so may result in your air tubes bursting.

We are currently in the process of manufacturing air pumps that display correct PSI ranges for both the Delamere 8.0 and all other inflatable tents. We will contact customers via email when these become available and all Delamere 8.0 owners will receive this product free of charge once available.

No, well it’s highly unlikely. The air valves are screwed on and can become lose, allowing air to slowly leak out. However, there’s a handy tool in your peg bag that is there to tighten the valve. This will fix the issue 99.9% of the time. See our instructional video here

It is advised on 1st use, and any use after a prolonged period of time, you should check these valves before inflating

If the tube is still leaking air, try filling the tube to the recommended PSI, then, press in the quick release to rapidly deflate the tube, there maybe some dirt or debris in the valve that’s stopping it sealing and the rapid gust of air can help to dislodge any.

If this still doesn’t solve the problem, fear not - simply fill out a warranty claim and we’ll send you a new air tube

We have these readily available on our website. For all Khyam models please click here

The Khyam lifetime guarantee, from the date of purchase (from January 2019), will cover component, material or manufacturing faults which have occurred during normal recreational usage. The Guarantee excludes fair wear and tear, accidental damage and damage resulting from acts of nature, improper care or use. Your statutory rights are not affected. The Manual and Auto Joints on our Quick Erect Models have a lifetime guarantee (excluding the joint attached to the top pole). Please contact us with proof of purchase in order to take advantage of this. We strongly recommend that you take out a comprehensive Camping Equipment Insurance Policy to cover all your camping equipment. For more details of our Lifetime Warranty, please clickhere.

DO NOT machine wash or tumble dry as this will damage the waterproofing. Inner-tents can be washed in non-detergent soap flakes, or with special products available from your local retailer. The flysheet should be sponge cleaned with warm water only, or cleaned with special products available from your local retailer. Please contact your local retailer for advice.

There are numerous different ways to connect our awnings to your vehicle. The best fit can be achieved using the awning rail, but the vehicle must be lined back up again after driving away. Having said this, the alignment can be easily marked by placing a brightly coloured "domed" peg into the ground directly next to the base centre of each tyre on this side of the vehicle. The ?domed? pegs pose no threat to the tyres and can be easily seen and driven up to. This way the fit of the awning to the vehicle will be much better than with straps.

You can use straps to connect your awning to your vehicle so long as you do not have a pop top. To do this you would need to use one of our Kador Convertors which is a 3m section of awning piping/Kador and along the length there are 5 webbing loops to which guy ropes or straps can be secured. The Kador Convertor can then be attached directly to the awning using the Figure of 8 Strip provided with most our awnings. Then the awning can be tied or strapped to the vehicle. We would also recommend that the guy ropes/straps are connected to roof bars/racks and not allowed to contact directly with the paint work of the vehicle. Natural movement of the guy ropes/straps may mark/scratch the vehicle. With this method, after driving away you will not need to line your van up perfectly with the awning.

The third method would be to use one of our Pole and Clamp Kits. This way the lining up process is not so critical as the awning is connected up to gutter of your vehicle and then run the connection pole through the sleeves of the awning and "clamp" of the gutter.

Having exhibited our awnings on numerous vehicles including a VW's and similar size vehicles we would recommend using the awning rail to connect as the fit is much better and the lining up is made easy with the help of the domed pegs.

You can view our blog on this subject here.

A common problem experienced by many campers is condensation. This is caused by moisture in the atmosphere forming beads or droplets of water when coming into contact with a cold surface. This may form on the walls of the inner-tent, but more likely on the inside of the flysheet. Condensation can also occur on the groundsheet of the tent particularly under air mattresses, bed rolls, and other equipment. The use of Khyam original stone protection sheets may help to reduce the problem and will help to protect the sewn-in groundsheet. Always ensure that the Stone Protection Sheet does not protrude the edge of the flysheet. The storing of wet clothing and other wet articles inside the tent will also increase the likelihood of condensation. To reduce condensation as a whole, never cook in your tent and ensure that the tent is well ventilated at all times by using either the flysheet mesh vents if applicable and/or the mosquito net doors on the inner-tent.

If there is a "Roof Liner" accessory for your product, these are recommended as this traps a layer of air between the main living area and the outerfly, reducing condensation massively

AirTubes also have a habit of causing condensation, this is unavoidable, as this is down to the change in air temperature within tubes which isn't as controllable as the inside temperature of the tent.

All synthetic fabrics will fade over a period of time. This is caused by ultraviolet rays from sunlight and atmospheric pollution. If you are planning on using your tent in strong, prolonged sunlight, we recommend treating the flysheet of your tent with a good solar proof concentrate like Nikwax Tent and Gear Solarproof.

Solar proof concentrates can double the effective life of the tent fabric by reducing UV damage.

Ultra Violet radiation will eventually cause a weakening of all synthetic fabrics. The weakening can be very dramatic and is dependent upon the frequency of use and the conditions of during use. Increasing loss of the ozone gases in the atmosphere will increase this kind of degradation as less UV radiation is reflected by the atmosphere. With normal weekend and holidays use, your tent will give you good service if well looked after, but extended periods of use in bright sunlight can cause this type of dramatic degradation. If such use is envisaged, then we recommend treatment with a solar proof concentrate as discussed previously as well as seeking a site which is as shaded as possible. The better the tent is looked after the long will be its life. As UV degradation is a natural characteristic of synthetic fabrics, it is not possible for us to predict nor guarantee the life of any synthetic fabric. Tent fabrics are capable of being reproofed. Always follow relevant proofing manufactures instructions when reproofing your tent.

Full instructions are available to help you easily re-invert your tent by clickinghere.

Most seams on your Khyam tent flysheet have been seam taped during manufacture. However, it is sometimes not possible, due to the nature of some materials used and sewing methods employed, to fully seal all seams. It may, therefore, in some circumstances be necessary to manually seal certain seams with the sealant provided. Should you find any "drips" or "wicking", first locate the exact position where the water is penetrating the flysheet. Remember, this may be at a higher point than the drip, as the water may roll along the inside of the flysheet until it finds a place to "pool" and form a drip. Once the point of the water ingress is found, note this position and using the brush provided with the sealant, apply the sealant to the seam on the outside of the flysheet. The flysheet should be clean and dry before the sealant is applied. Work the sealant well into the stitch holes and the sewing thread around the water ingress.

We recommend sealing the seam at least 5cms above and below the point of water ingress. Please note that due to the "wicking effect" you may find that water penetrates seams that have been tape sealed. Water can, in some circumstances "wick" along the sewing threads which run under the seam tape. So, it is very important to work the sealant well into the stitch holes and thread in that area to prevent water soaking into the sewing thread itself. On no account should the "teeth" zips on the flysheet or inner-tent be sealed.

Do not over apply the sealant building up a thick layer of sealant. Over application can leave "bubbles" of sealant where the outer surface dries giving the appearance that the sealant has cured. If the tent is packed away with these "bubbles" in place, the bubbles will burst and glue your tent together. Please allow at least 48 hours for the sealant to cure. The tent should never be packed away until the sealant is completely dry.

Please contact our spares agentTent Spares

Please contact our spares agentTent Spares

Most seams on your tent flysheet have been seam taped during manufacture. However, it is sometimes not possible, due to the nature of some materials used and sewing methods employed, to fully seal all seams. It may therefore, in some circumstances, be necessary to manually seal certain seams. Should you find any "drips" or "wicking", first locate the exact position where water is penetrating the flysheet.

Remember this may be at a higher point than the drip, as the water may roll along the inside of the flysheet until it finds a place to "pool" and form a drip. Once the point of the water ingress is found, note this position and apply sealant to the seam on the outside of the flysheet. It is best to test any sealant on a small inconspicuous area of your tent prior to proceeding. The flysheet should be clean and dry before the sealant is applied. Work the sealant well into the stitch holes and the sewing thread around the water ingress.

We recommend sealing the seam at least 5cms above and below the point of water ingress. Please note that due to the "wicking effect" you may find that water penetrates seams that have been tape sealed. Water can, in some circumstances "wick" along the sewing threads which run under the seam tape. So, it is very important to work the sealant well into the stitch holes and thread in that area to prevent water soaking into the sewing thread itself. On no account should the "teeth" zips on the flysheet or inner-tent be sealed.

Do not over apply the sealant building up a thick layer of sealant. Over application can leave "bubbles" of sealant where the outer surface dries giving the appearance that the sealant has cured. If the tent is packed away with these "bubbles" in place, the bubbles will burst and glue your tent together. Please allow at least 48 hours for the sealant to cure. The tent should never be packed away until the sealant is completely dry.

All Khyam Tents have a double polyurethane coating on the inside of the flysheet. This coating varies depending on model but all models well exceed British water proof standards. To further enhance the waterproof qualities of flysheet fabrics, the outside of the flysheet is also coated with a water-resistant coating which makes rainfall bead up and run quickly off the flysheet. In time this coating will reduce and will need replacing.

Therefore, if you are considering applying Tent and Gear Solarproof to your flysheet, we recommend using your tent for a few trips to allow the water-resistant level to drop before application. Application of the Tent and Gear Solarproof from new will fail as water-resistant coating will prevent the adhesion of the Tent and Gear Solarproof. For further instructions and advice on application of this, please see product instructions on the reverse of the packaging.

Please contact us as soon as possible if you believe your product to be faulty. You can do so by filling in our Warranty claim form. Please provide your proof of purchase and any details on the fault. For faulty items that you want to return for a replacement, we will cover the collection fee of the original items and re-delivery of the new items. Please note it is not always possible for us to exchange items which were on special offer or promotion when you originally purchased as this is allocated stock separate to the main stock.

Should you want a refund for the return, we will refund you the total price paid for the Products, as well as the delivery charge that you paid when placing the order.

Please note we may ask to receive images of the faults before we arrange a collection.

All synthetic fabrics will fade over a period. This is caused by UV rays from sunlight and atmospheric pollution. The weakening of fabric, which can be very dramatic, is dependent upon the frequency of use and the conditions during use. Recent loss of the Ozone Layer will increase this degradation. With normal weekend and holiday use, your tent will give you good service if well looked after, but extended periods of use in bright sunlight can cause this type of dramatic degradation. If such use is envisaged, then it would be wise to seek a site which is as shaded as possible. The better the tent is looked after the longer will be its life. Because of this it is not possible for us to predict nor guarantee the life of any synthetic fabric. Tent fabrics are capable of being re-proofed. Always follow relevant proofing manufacturer's instructions when proofing your tent.