Khyam's Lifetime Warranty

For purchases made in 2020 and onwards, we offer a Lifetime Warranty on your Khyam Product(s).

For more than 30 years, here at Khyam, we've engineered innovative tents, awnings and equipment for camping and outdoors, all of which we build to last. This is why we provide a product guarantee for every single item’s reasonable lifetime, at no additional cost. We at N&S Procurement Ltd will therefore guarantee to undertake a review of all product returns and assess them individually based on their usage. If we find a genuine fault or defect in your item that shouldn’t be there, based on normal use, then we’ll repair or replace it for free – no questions asked. But, if that 20-year-old tent of yours has seen more summits than hot dinners, then it might be time to buy a new one! In any case, we’ll review each case and will let you know if we can fix or replace it.

The Product Lifetime Guarantee does not apply for any specific period, as each of our products have different expected lifetimes. As an example, a highly technical RAPIDEX awning will have a different expected product lifetime to a standard awning. Other factors are also taken into consideration. We have produced a general guidance matrix for expected product lifetimes here. Please note that the matrix is for guidance and information purposes only, as we will assess each individual item and the applicability of the Product Lifetime Guarantee based on a number of factors.

You can find out more about our Product Lifetime Guarantee, including the FAQs for all Khyam products here. 

 

How to Claim -
If you bought the item directly from us, simply get in touch by using the form on the link below. - you will need your Khyam Order number (e.g. KHY123456)

If you purchased from an authorized retailer and have activated your warranty, simply get in touch by using the form on the link below. - you will need your Khyam Warranty number (e.g. KHY123456)

WARRANTY CLAIM FORM

 

If you still have questions or want to have more information on our Product Lifetime Guarantee, then feel free to contact our customer services team.

 

Warranty Registration
Please note, the lifetime warranty is only valid if you purchased your product from N&S Procurement Ltd or from an authorized Stockist/Retailer.

Warranty is automatically activated on all purchases direct from N&S Procurement Ltd.
If you purchased from a retailer, you have 30 days from the date of purchase to register your warranty, to do so, please complete this Warranty Registration Form

Khyam Lifetime Warranty is only applicable to Brand-New items purchased directly from N&S Procurement Ltd or an authorized retailer, it is not transferrable if you have purchased it second-hand.